Cancellation & Refunds
Skysix Online Biz · Updated 2026-10-30
Personalised digital audio is made for your order. Change-of-mind restrictions do not remove your statutory rights.
Personalised orders
Generation can start immediately when checkout begins. Once generation has started, cancellation and refunds solely for a change of mind, a different preferred voice/style, a postponed occasion or incorrectly supplied details are generally unavailable. Downloaded digital files cannot be physically returned.
If no work has started, contact us promptly to request cancellation. This is not a guarantee that a request can stop a job already being processed.
When we will investigate a remedy
Contact us for a duplicate charge, paid non-delivery, an inaccessible or corrupted file, or output materially different from the agreed product. Depending on the issue and your rights, the remedy may include restored access, correction/replacement or an appropriate refund. We do not impose a blanket no-refund rule for defective, deficient or undelivered service.
AI pronunciation variation is possible. An unusable or materially incorrect output will be reviewed on its merits rather than automatically dismissed as an AI limitation.
Payment retries and refund handling
If payment status is uncertain, resume the same order instead of buying again. A failed attempt is not necessarily a captured charge. Share the order/payment reference if your account was debited but access did not unlock.
An approved refund is returned through the original payment method where possible. We will confirm the amount, initiation and expected provider/bank timeline for your case. No universal bank-credit deadline is promised. Do not send full card details, OTPs or UPI PINs.
How to raise an issue
Use Contact with your order reference, issue description and a screenshot or file example if useful. Report promptly so we can investigate; this request does not shorten any mandatory legal complaint period.
The current Razorpay Test Mode does not collect real payments and therefore does not create a real-money refund. Support and grievance contact details must be published before live payment is enabled.
Support: skysixonline@gmail.com · Contact details